Frequently Asked Questions


Do I have to make an appointment or can I just walk in?

With the current challenges of COVID-19 in mind and our patients’ needs; we ask that patients CALL our practice or making a booking ONLINE. We are now conducting all initial consults via Telehealth and where required a follow-up appointment can be at the practice. This enables us to both triage patients for symptoms of COVID-19 and manages the number of patients in the practice at any one time.

One appointment per patient is required. Children under 16 must be accompanied by a parent or guardian. A non-cancellation fee may apply if you do not attend an appointment. Two hours notice of cancellation is required.


Do I need a long consultation?

We do standard 10 minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.


How are diagnostic test results managed?

Test results are only given to the patient concerned, these results may be given over the phone by an experienced practice nurse. However, you will generally be asked to make an appointment with your Doctor to follow up.


How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.


How do I get a Script / Prescription?

You need to make an appointment to see a doctor for all scripts. If you have lost your script the doctor will decide if another can be issued without an appointment; a $15 administration fee may be charged.


Is it possible to have telephone consultations?

Under the current COVID-19 Pandemic conditions, Telehealth consults are available and can be booked online via our website or by calling our practice. In fact, all initial appointments made with the Doctor will be conducted via Telehealth to ensure the safety of both patients and medical staff.


How is my confidentiality and privacy managed?

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.


How do I transfer my Medical records from my old practice/ doctors to this practice?

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.


Do I need to make an appointment for blood test?

In accordance with the Department of Health COVID-19 guidelines, we have implemented strict distancing and hygiene measures within the practice. Therefore, we encourage you to call reception and notify them you will be coming in for a pathology test. This enables them to triage you over the phone prior to your arrival.


I am a work cover patient, how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. You can then make a booking online for a GP consult, which will be conducted via Telehealth (phone or video call) from within the safety of your own home.


I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make a Telehealth appointment with a GP first to ask about a referral letter; your GP will advise you accordingly and if you are required to come into the practice.


Patient feedback and concerns

We are constantly striving to improve the quality of our service. We value your input, and any suggestion that you may have that could assist the practice in enhancing the quality of our service will be reviewed. If you have a problem we would like to hear about it. Please feel free to talk to the Practice Manager or you may prefer to write to us. We take your concerns, suggestions and complaints seriously. We believe that problems are best dealt within the practice. However if you feel there is a matter you wish to take up outside the practice, you may contact The Office of the Health Ombudsman, PO Box 13281 George St, Brisbane QLD 4003, or call 133 646, Monday to Friday from 9am to 5pm.